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Our values

Thorntons, part of the Ferrero Group.


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Loyalty and trust

Our constant attention towards consumers’ needs is at the foundation of our company policy, inspired by maximum transparency and excellence in quality.

Our loyalty towards consumers and the trust they place in our products through their everyday purchases are at the core of the long-lasting relation that we enjoy with them.

Our Company practices are based on a mutual trust between colleagues, full dedication and transparency towards the Group, as well as towards all civil society stakeholders with whom we interact daily.

Thorntons - Our Values - Loyalty and Trust
Respect and responsibility
Based on our respect of the principle of equality of treatment, we promote the professional and personal development of our human resources. Reinforcing our strong ties with the local Communities in which we operate.

We are committed to avoiding any form of discrimination in our employment practices. The primary goal of our employment strategy is to establish long-lasting relations. We guarantee our employees the freedom to belong to Trade Unions and we recognize the role of Unions in contractual matters.

The protection of human health and respect for the environment are at the core of our operational practices. We manage our facilities through the use of sustainable resources and strive for a reduction in our environmental impact.

We support the protection of human dignity, as well as the absolute and unconditional respect of human rights, wherever the Ferrero Group companies operate. We support the abolition of the exploitation of child labour and of forced and coercive labour, within our sphere of influence and along the entire production chain.

 

Integrity and moderation

Our communications with consumers respect the values of human dignity, family and children, in line with our moral and ethical principles.

Our advocacy practices towards International, National and Local Institutions are based on solid scientific knowledge and always inspired by intellectual and behavioural integrity.

Thorntons - Our Values - Integrity and Moderation
Passion for quality, research and innovation
Our goal is to create unique products, developing innovative research and production processes as well as using our own technologies. We apply consolidated quality and traceability procedures, in order to preserve the organoleptic and nutritional characteristics of our raw materials.

The careful selection of the highest quality raw materials, sourced with full respect for a strict ethical code concerning their origin, harvesting and manufacturing.

We focus our research strategy and our production investments on the creation of high quality products, carefully developed in terms of their nutritional value and portioning, so that they can be integrated into a balanced diet, with particular attention to the needs of children and families.


Entrepreneurship
This entrepreneurship can be linked to the word “initiative”, a value which in itself embodies the concepts of enterprise and entrepreneurship, that impulse to act on one’s own initiative in order to maximise results.

The difference between a brilliant strategy and success lies in the ability to establish a clear vision, in being proactive with your investments, in being timely with your undertakings, in being excellent in your execution.

A crucial element of sustainability in Ferrero’s model is the accumulation of technical skills and knowledge of products, markets, and consumers over time that guide us from “creating value” to strengthening the “value of creation”.

A great collective entity animated by a trust in progress and by the ability to envision a tomorrow that is better than today..

 

Work, create, donate – the Ferrero Foundation

We identify ourselves with the motto: “Work, create, donate”, conceived and introduced by Michele Ferrero at the very beginning of his business pursuits. In essence we favour the “ethics of doing” over the “practice of appearing”.

Thorntons - Our Values - Work, create, donate – the Ferrero Foundation
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Why Thorntons

For over a century, Thorntons has specialised in crafting high quality chocolate, sweets, toffee, fudge and other confectionery.

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