Need Help?

You'll find answers to common questions on our Frequently Asked Questions page.

If you're a registered customer looking to track your order, simply go to the Orders section, under My Account. For guest customers, visit the track your order page.

If you have any questions about your order, our products, or a general enquiry, simply fill out our contact form below and a member of our Customer Care team will be back in touch shortly.

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The information provided by you will be processed with the sole purpose of handling your request and reports by Ferrero as data controller for the purpose of managing your requests and reports. You may find the full details of said processing in our privacy policy. For any further inquiry, or to exercise the rights provided to you by applicable legislation, you may write to