Corporate Orders Terms and Conditions

These terms apply exclusively to orders placed on behalf of a business. By placing an order on behalf of a business, you confirm that you have the authority to bind that business to these terms. These terms, along with all documents expressly referred to within them, constitute the entire agreement between us and you. They supersede any prior agreements, statements, or representations (oral or written) related to its subject matter. You confirm that you do not rely on any representation or warranty not expressly stated in these terms. Neither party will have any claim for misrepresentation based on statements not set out in these terms, except in cases of fraudulent misrepresentation.

1. Corporate Accounts
• 1.1. By registering a corporate account, you confirm it is for business purposes, such as corporate gifting.
• 1.2. We may request proof of business, such as:
• • A letterhead;
• • Proof of business address;
• • VAT number (if applicable).
• 1.3. may be temporarily paused until sufficient proof of business is provided.


2. Use of Products
• Our products are supplied for your business's internal use only. You agree not to resell them. We make no warranties or representations about the suitability of the products for your specific purposes unless expressly stated. Any implied conditions or warranties under statute or common law are excluded to the extent permitted by law.


3. Limitation of Liability
• 3.1. We will not be liable for:
• • Profits, sales, business, revenue, business opportunity, anticipated savings, goodwill;
• • Any indirect or consequential loss.
• 3.2. We do not exclude or limit liability for:
• • Death or personal injury caused by negligence;
• • Fraud or fraudulent misrepresentation;
• • Any other liability that cannot legally be excluded.
• 3.3. Subject to the above, our total liability to you in respect of all losses arising in connection with the contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) will not exceed 100% of the price of the products.


4. Payment Terms
• Payment in full is required at the point of booking to confirm your order.


5. Delivery and Cancellations
• 5.1. All orders to a single delivery address over £250 are eligible for free delivery.
• 5.2. A suitable courier will be chosen after your order is confirmed dependent on size of order, date of delivery and location.
• 5.3. Additional costs may apply where delivery to multiple addresses is requested.
• 5.4. If we fail to deliver your order by the agreed delivery date, you have the right to cancel your order immediately if:
1. We have refused to deliver the goods; or
2. Delivery within the agreed timeframe was essential (considering all relevant circumstances); and you informed us before the contract was made that on-time delivery was essential.
• 5.5. If you do not wish to cancel immediately or do not have the right to do so under the conditions above, you may set a new, reasonable deadline for delivery. If we fail to meet this new deadline, you may then cancel your order.
• If you cancel due to late delivery:
• • You may cancel either the entire order or just the affected items, unless separating the goods would significantly reduce their value.
• • If you have already received any goods, you must return them to us, and we will cover the reasonable return costs. We will require proof of returned products, including courier tracking details and receipts.
• • Once your order is cancelled, we will refund all payments made for the cancelled goods, including any delivery charges.
• 5.6. For cancellations due to late delivery, refunds will only cover the undelivered portion of the order.
• 5.7. The easiest way to cancel a contract for your order for more than £250 is to send an email to customercare@thorntons.co.uk. 


6. Orders and Amendments
• 6.1. Corporate orders can be placed directly online through your account, with any applicable large-order discounts automatically applied.
• 6.2 For orders placed via our customer service team, once product selection, quantity, and any requested personalization or customization have been confirmed, you will receive a payment link. Your order will be held for 24 hours, after which it will be released if payment is not received. Please note that stock availability cannot be guaranteed once the order is released.
• 6.3. Once an order has been placed and confirmed, we cannot amend it.


7. Refunds and Returns
• 7.1. Refunds are not offered for corporate orders unless the products are damaged. Evidence of damage on delivery must be provided. Refunds will be limited to the value of the damaged products only.
• 7.2. Personalised or bespoke products are non-refundable once production begins. Damage and delay are the only situations where we can offer a refund for personalised items. Refunds will be limited to the value of the damaged products only.
• 7.3. If you have already received the goods, we will process your refund within 14 calendar days of receiving them back or receiving proof that they have been returned. Proof of return includes courier tracking details and receipts. If you have not yet received the goods, we will process your refund within 14 days after you inform us of your decision to cancel.
• 7.4. All refunds on corporate orders will be limited to the value of the product.
• 7.5. We are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• 7.6. You will be responsible for the cost of returning the goods unless:
• • The goods are damaged,
• • The goods are not as described, or
• • There was a delivery delay.
• In these cases, we will reimburse your reasonable return costs and provide a full refund for the product and applicable delivery charges.


8. Reporting Issues and Complaints
• 8.1 You have three months from the date your order is accepted to report issues such as non-delivery or damaged goods. After this time, we will be unable to investigate or offer a refund or replacement.


9. Return Address
• You must return goods without delay and no later than 14 calendar days after informing us of the cancellation and us agreeing to the cancellation.


• Please return items to:
• Customer Services
• Thornton Park
• Somercotes
• Alfreton
• Derbyshire
• DE55 4XJ